Hpe 3 Year Tech Care Basic Dl360 Gen10 Service

Name: Hpe 3 Year Tech Care Basic Dl360 Gen10 Service - Biroul Tau
Brand: HPE
SKU: HS7V7E
Price: 2847.73 RON
Availability: OutOfStock

3.445,75 lei cu TVA

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Descriere
Informații suplimentare

Ciclu de viață

Data ieșirii din uz 31-12-2099

Prezentare generală

HPE Tech Care Service is operational support service pentru HPE hardware și software products (inclusiv on-premises și as-a-service versions). HPE Tech Care Service can help IT teams focus on moving business forward by proactively searching pentru better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care Service enables direct access to produs-specific specialists și provides general technical guidance to help Customers not numai reduce risk but also find ways to do things more efficiently. HPE Tech Care Service Customers can access support through multiple channels that include telephone, a real-time chat facility, automated incident logging, și HPE moderated forums cu defined response times. Customers gain access to expert technical resources cu specialized knowledge in hardware și/sau software within context of specific workload și can help Customer avoid spending time answering triage sau entitlement questions.

Features

Expert online chat și Expert forum response

Expert online chat: Customers can initiate an online chat cu a specialist technical resource to ask questions, get help, sau general technical guidance. Expert online chat is provided so Customers can obtain quick answers to technical questions about their HPE produs.

Expert online chat is limited to English language numai, requires that user be registered cu HPE service portal și is disponibil during service coverage window. Availability may vary pentru certain products. Refer to hpe.com/services/expertchat pentru details sau contact your local HPE Sales rep.

Expert forum response: Customers can post questions, issues, sau discuss usage of products within HPE community forums. HPE produs specialists respond within two business days to any unsolved questions raised within official HPE community forum pentru products covered by HPE Support services.

Where posts raise topics that should be addressed through standard support processes, HPE requests that a formal support incident is created și follows standard HPE incident management processes.

General technical guidance

HPE endeavours to provide general technical guidance pentru Customer questions și enquiries specific to topic areas outlined in following regarding operation și management of Customer’s products covered by HPE Tech Care Service.

General technical guidance is disponibil through telephone, web, și chat communication channels și is subject to service coverage window of service agreement și will be treated as a noncritical incident.

When related to topics detailed/described in following, HPE identifies knowledge documents, videos, și knowledge base articles to assist cu topics raised.

HPE Proprietary Service Tool assistance

Remote response nine hours per day during local HPE standard business hours, excluding weekends și HPE holidays, unless otherwise agreed by HPE.

Next business day on-site coverage: Support incidents received outside coverage window shall be acknowledged next coverage day și serviced within following coverage day. Excluding weekends și HPE holidays, unless otherwise agreed by HPE.

pentru toate alte incidents, HPE may connect Customer to a produs specialist sau call Customer back within one hour.

specialist technical resource response is limited to English language numai și requires that user be registered cu HPE service portal și has registered service agreements.

pentru HPE products that are supported by HPE Proprietary Service Tools, HPE provides support și advice pentru their setup, configurație, și usage. Further pentru those connected products, HPE extends general technical guidance to include analytics și events și recommendations provided.

pentru configured HPE products, on request, HPE assists Customers to understand issues, events, și information provided by HPE Proprietary Service Tools.

Where analytics provide recommendations, HPE can provide qualification of analysis, recommendation, și general next best actions in line cu general technical guidance.

Phone access to experts și Coverage Window

Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on service level of covered produs.

2-hour standard response (Basic service): pentru calls on products covered by a basic service agreement, HPE shall provide a 2-hour phone response din a produs specialist during coverage window. Support incidents received outside coverage window shall be acknowledged following coverage day.